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Corporate Key Measurements 2021

To support the implementation of our strategy, the Bank puts in place corporate KPIs of performance (financial) 40% and health (non-financial) 60% metrics that align with the Bank’s long-term objectives. The corporate KPIs serve as the basis on which the variable compensation pool for all employees of the Bank is entirely based.


Performance (40%)

 

Profitability and profit quality:

Profitability is major reflection of the Bank’s financial performance. However, the Bank also monitors profit quality in terms of liquidity and capital adequacy as both are essential indicators that reflect how well banks cope with crisis while provide financial support to the effected consumers and businesses. The Bank also focuses on ability to generate income together with cost management to ensure sustainable profit. Example of indicators measured include ROE, LCR, CET1 and C/I.


Health (60%)

 

Successful EBT:

To achieve the seamless customer migration and successful transition of the entire business transfer (EBT), the Bank needs to ensure of system readiness, minimizing impacts at EBT. Customer experience will not be compromised during the customer transfer from one bank to another. The completion of the EBT is measured through the successful EBT within the targeted timeline and minimum service down-time for such process.

 

Main bank relationship:

Customers are the heart of the business. Thus, the Bank needs to focus on how well the Bank engages with customers and the quality of services, in addition to the short-term financial performance. This will ensure that customers are satisfied with the products and services which will help generate sustainable income in the future. Example of indicators measured include customer satisfaction score, number of mainbank customers, and number of customers using the Banks’ digital platform.

 

Market conduct:

The Bank places utmost importance on market conduct which is fundamental to our business in building and fostering customers’ trust and confidence in our bank. It is our responsibility to ensure fair dealing by offering products and services transparently, fairly, and responsibly, that are suitable to clients’ risk profile as well as their financial knowledge and understanding. The indicator that the Bank monitors is the result of regulator’s assessment on our market conduct performance.

 

Employee engagement:

Employees are one of the key elements in driving service excellence; thus, human capital development is crucial to the Bank, especially in this time of the merger between two bans. Given the merger situation, the Bank plans to retain talents within the organization and ensures that employees are effectively managed. Indicator that the Bank measures is the percentage of talent attrition.

 

Sustainability:

The Bank strives to integrate sustainability aspects into the business, aiming to avoid and minimize negative impacts of our operations, products, and services, and to identify business opportunities to create positive impacts. As environmental, social and governance aspects are embedded in the business in the short- and long-term perspectives, the Bank tracks various indicators that reflecting our ESG performance including corporate governance report score, IT stability and security, data breaches, reduction in resource consumption (energy, GHG, water), loan with positive environmental and social impacts, and the number of customers joined healthy borrower program.

 

Corporate Key Measurements 2021

To support the implementation of our strategy, the Bank puts in place corporate KPIs of performance (financial) 40% and health (non-financial) 60% metrics that align with the Bank’s long-term objectives. The corporate KPIs serve as the basis on which the variable compensation pool for all employees of the Bank is entirely based.


Performance (40%)

 

Profitability and profit quality:

Profitability is major reflection of the Bank’s financial performance. However, the Bank also monitors profit quality in terms of liquidity and capital adequacy as both are essential indicators that reflect how well banks cope with crisis while provide financial support to the effected consumers and businesses. The Bank also focuses on ability to generate income together with cost management to ensure sustainable profit. Example of indicators measured include ROE, LCR, CET1 and C/I.


Health (60%)

 

Successful EBT:

To achieve the seamless customer migration and successful transition of the entire business transfer (EBT), the Bank needs to ensure of system readiness, minimizing impacts at EBT. Customer experience will not be compromised during the customer transfer from one bank to another. The completion of the EBT is measured through the successful EBT within the targeted timeline and minimum service down-time for such process.

 

Main bank relationship:

Customers are the heart of the business. Thus, the Bank needs to focus on how well the Bank engages with customers and the quality of services, in addition to the short-term financial performance. This will ensure that customers are satisfied with the products and services which will help generate sustainable income in the future. Example of indicators measured include customer satisfaction score, number of mainbank customers, and number of customers using the Banks’ digital platform.

 

Market conduct:

The Bank places utmost importance on market conduct which is fundamental to our business in building and fostering customers’ trust and confidence in our bank. It is our responsibility to ensure fair dealing by offering products and services transparently, fairly, and responsibly, that are suitable to clients’ risk profile as well as their financial knowledge and understanding. The indicator that the Bank monitors is the result of regulator’s assessment on our market conduct performance.

 

Employee engagement:

Employees are one of the key elements in driving service excellence; thus, human capital development is crucial to the Bank, especially in this time of the merger between two bans. Given the merger situation, the Bank plans to retain talents within the organization and ensures that employees are effectively managed. Indicator that the Bank measures is the percentage of talent attrition.

 

Sustainability:

The Bank strives to integrate sustainability aspects into the business, aiming to avoid and minimize negative impacts of our operations, products, and services, and to identify business opportunities to create positive impacts. As environmental, social and governance aspects are embedded in the business in the short- and long-term perspectives, the Bank tracks various indicators that reflecting our ESG performance including corporate governance report score, IT stability and security, data breaches, reduction in resource consumption (energy, GHG, water), loan with positive environmental and social impacts, and the number of customers joined healthy borrower program.

 

Corporate Key Measurements 2021

To support the implementation of our strategy, the Bank puts in place corporate KPIs of performance (financial) 40% and health (non-financial) 60% metrics that align with the Bank’s long-term objectives. The corporate KPIs serve as the basis on which the variable compensation pool for all employees of the Bank is entirely based.


Performance (40%)

 

Profitability and profit quality:

Profitability is major reflection of the Bank’s financial performance. However, the Bank also monitors profit quality in terms of liquidity and capital adequacy as both are essential indicators that reflect how well banks cope with crisis while provide financial support to the effected consumers and businesses. The Bank also focuses on ability to generate income together with cost management to ensure sustainable profit. Example of indicators measured include ROE, LCR, CET1 and C/I.


Health (60%)

 

Successful EBT:

To achieve the seamless customer migration and successful transition of the entire business transfer (EBT), the Bank needs to ensure of system readiness, minimizing impacts at EBT. Customer experience will not be compromised during the customer transfer from one bank to another. The completion of the EBT is measured through the successful EBT within the targeted timeline and minimum service down-time for such process.

 

Main bank relationship:

Customers are the heart of the business. Thus, the Bank needs to focus on how well the Bank engages with customers and the quality of services, in addition to the short-term financial performance. This will ensure that customers are satisfied with the products and services which will help generate sustainable income in the future. Example of indicators measured include customer satisfaction score, number of mainbank customers, and number of customers using the Banks’ digital platform.

 

Market conduct:

The Bank places utmost importance on market conduct which is fundamental to our business in building and fostering customers’ trust and confidence in our bank. It is our responsibility to ensure fair dealing by offering products and services transparently, fairly, and responsibly, that are suitable to clients’ risk profile as well as their financial knowledge and understanding. The indicator that the Bank monitors is the result of regulator’s assessment on our market conduct performance.

 

Employee engagement:

Employees are one of the key elements in driving service excellence; thus, human capital development is crucial to the Bank, especially in this time of the merger between two bans. Given the merger situation, the Bank plans to retain talents within the organization and ensures that employees are effectively managed. Indicator that the Bank measures is the percentage of talent attrition.

 

Sustainability:

The Bank strives to integrate sustainability aspects into the business, aiming to avoid and minimize negative impacts of our operations, products, and services, and to identify business opportunities to create positive impacts. As environmental, social and governance aspects are embedded in the business in the short- and long-term perspectives, the Bank tracks various indicators that reflecting our ESG performance including corporate governance report score, IT stability and security, data breaches, reduction in resource consumption (energy, GHG, water), loan with positive environmental and social impacts, and the number of customers joined healthy borrower program.