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Responsible Lending

In 2020, the Bank has revised the Environmental and Social Responsibility (ESR) Policy to strengthen our role to facilitate and finance responsibly for the better of society and environment by establishing a clear objectives and guideline for assessing the indirect environmental and social (E&S) risks and impacts from our banking activities. Incidents of negative socio-environmental impact can be a significant source of reputational risk, which can lead to decrease in asset value or even losses to the Bank.

The ESR Policy is founded on the Bank’s concern on environmental and social issues, particularly our respect for human rights, and the need to address the challenges of climate change. The ESR Policy is in line with the national guideline i.e., Thai Bankers’ Association (TBA)’s Sustainable Lending Guideline, and adopts related internationally accepted guidelines, framework, and standards to enhance our lending criteria and promoting sustainable businesses e.g., Equator Principles, the United Nations Environment Programme Finance Initiative (UNEP FI)’s Principles for Responsible Banking, IFC Performance Standards on Environmental and Social Sustainability, International Capital Market Association (ICMA)’s sustainable finance initiatives, the UN Global Compact, the UN Guiding Principles for Business and Human Rights, International Labor Organization, etc. These inputs are necessary for the Bank in shaping and financing a sustainable future, whereby meeting society’s changing needs and demands and other global commitment such as Sustainable Development Goals and the Paris Agreement.


Feedbacks and complaints gathering and handling

The bank gives priority to gathering external feedbacks including complaints from individual customers, corporate customers, partners, public and society. With established handling protocols and processes, the bank has various channels to collect voices, feedbacks and complaints such as contact center, online form on ttbbank.com, Relationship Managers, branch staffs and social media platforms. Feedbacks, especially complaints related to environment and social impacts including activities financed by the Bank, will be recorded properly and the relevant cases will be directly assigned to department that take care of Environmental and Social Responsibility directly to further handle the cases. In the event that complaints become crises or causes big impact to many stakeholders, the bank will activate special taskforce comprised of all related teams to effectively handle and resolve the case and communicate to impacted stakeholders.

 

Environmental and Social Responsibility Policy

Responsible Lending

In 2020, the Bank has revised the Environmental and Social Responsibility (ESR) Policy to strengthen our role to facilitate and finance responsibly for the better of society and environment by establishing a clear objectives and guideline for assessing the indirect environmental and social (E&S) risks and impacts from our banking activities. Incidents of negative socio-environmental impact can be a significant source of reputational risk, which can lead to decrease in asset value or even losses to the Bank.

The ESR Policy is founded on the Bank’s concern on environmental and social issues, particularly our respect for human rights, and the need to address the challenges of climate change. The ESR Policy is in line with the national guideline i.e., Thai Bankers’ Association (TBA)’s Sustainable Lending Guideline, and adopts related internationally accepted guidelines, framework, and standards to enhance our lending criteria and promoting sustainable businesses e.g., Equator Principles, the United Nations Environment Programme Finance Initiative (UNEP FI)’s Principles for Responsible Banking, IFC Performance Standards on Environmental and Social Sustainability, International Capital Market Association (ICMA)’s sustainable finance initiatives, the UN Global Compact, the UN Guiding Principles for Business and Human Rights, International Labor Organization, etc. These inputs are necessary for the Bank in shaping and financing a sustainable future, whereby meeting society’s changing needs and demands and other global commitment such as Sustainable Development Goals and the Paris Agreement.


Feedbacks and complaints gathering and handling

The bank gives priority to gathering external feedbacks including complaints from individual customers, corporate customers, partners, public and society. With established handling protocols and processes, the bank has various channels to collect voices, feedbacks and complaints such as contact center, online form on ttbbank.com, Relationship Managers, branch staffs and social media platforms. Feedbacks, especially complaints related to environment and social impacts including activities financed by the Bank, will be recorded properly and the relevant cases will be directly assigned to department that take care of Environmental and Social Responsibility directly to further handle the cases. In the event that complaints become crises or causes big impact to many stakeholders, the bank will activate special taskforce comprised of all related teams to effectively handle and resolve the case and communicate to impacted stakeholders.

 

Environmental and Social Responsibility Policy

Responsible Lending

In 2020, the Bank has revised the Environmental and Social Responsibility (ESR) Policy to strengthen our role to facilitate and finance responsibly for the better of society and environment by establishing a clear objectives and guideline for assessing the indirect environmental and social (E&S) risks and impacts from our banking activities. Incidents of negative socio-environmental impact can be a significant source of reputational risk, which can lead to decrease in asset value or even losses to the Bank.

The ESR Policy is founded on the Bank’s concern on environmental and social issues, particularly our respect for human rights, and the need to address the challenges of climate change. The ESR Policy is in line with the national guideline i.e., Thai Bankers’ Association (TBA)’s Sustainable Lending Guideline, and adopts related internationally accepted guidelines, framework, and standards to enhance our lending criteria and promoting sustainable businesses e.g., Equator Principles, the United Nations Environment Programme Finance Initiative (UNEP FI)’s Principles for Responsible Banking, IFC Performance Standards on Environmental and Social Sustainability, International Capital Market Association (ICMA)’s sustainable finance initiatives, the UN Global Compact, the UN Guiding Principles for Business and Human Rights, International Labor Organization, etc. These inputs are necessary for the Bank in shaping and financing a sustainable future, whereby meeting society’s changing needs and demands and other global commitment such as Sustainable Development Goals and the Paris Agreement.


Feedbacks and complaints gathering and handling

The bank gives priority to gathering external feedbacks including complaints from individual customers, corporate customers, partners, public and society. With established handling protocols and processes, the bank has various channels to collect voices, feedbacks and complaints such as contact center, online form on ttbbank.com, Relationship Managers, branch staffs and social media platforms. Feedbacks, especially complaints related to environment and social impacts including activities financed by the Bank, will be recorded properly and the relevant cases will be directly assigned to department that take care of Environmental and Social Responsibility directly to further handle the cases. In the event that complaints become crises or causes big impact to many stakeholders, the bank will activate special taskforce comprised of all related teams to effectively handle and resolve the case and communicate to impacted stakeholders.

 

Environmental and Social Responsibility Policy