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Code of Conduct


Our bank is a financial institution that has been entrusted by the customers. The Bank has obligation to protect the benefits of the customers and stakeholders to ensure that the bank operates without corruption and bribery to employees, public and private sector. This is to maintain its reputation, prestige and image of a bank with stability, transparency, integrity and responsibility to deepen trust with the customers and stakeholders. The staff, as a result, must not only abide by the laws and written regulations of the Bank, but also must have ethics to maintain the Bank’s reputation to be trusted by the public.

Persons to comply with the Code of Conduct

The Bank’s employees of all levels who receive salary from TMBThanachart.

Roles and Responsibilities

The important issues have been collected in the Code of Conduct, apart from being law abiding, all staff are required to strictly comply with the Code of Conduct because it is the framework which enables all staff to work together in favorable work atmosphere. By complying with the Code of Conduct, TMBThanachart will be an organization with good governance and good corporate governance principles, which reflect the practice of good and successful organization. Therefore, the staff must follow the following guideline:

  1. Understand the content of the Code of Conduct
  2. Update the knowledge and understanding of the Code of Conduct regularly.
  3. Consult supervisor upon any inquiry.
  4. Report to supervisor whenever any conduct violating or against the Code of Conduct is found.
  5. Cooperate with persons assigned by TMBThanachart in examining any fact.

Report on any conduct violating or against the Code of Conduct

The staff who find any conduct violating or against the Code of Conduct can report or make complaint to all channels of the Bank such as the staff’s supervisor, Human Resources, Whistle Blowing or Incident report, etc.

1. Integrity

Honesty is the basic code of conduct to which the Bank gives great importance. Honesty is the key qualification that all staff must have and realize as top priority as per our culture: Integrity. The followings are the example of good practices regarding integrity.

  • Do the assignment with full effort, be responsible for your action and be professional.
  • Understand each group of customers, recommend product and service according to customers’ needs. Most importantly provide correct and true information and be professional financial advisor.
  • Do not commit misconduct, corruption. Exploit for personal gain or not be accountable for your mistake
  • Do not defame the Bank’s competitors or distort their facts.
  • Report misconduct through bank’s channels so that TMBThanachart will be entrusted by customers.

2. Confidentiality

The staff must protect confidential information and prevent it from being disclosed to parties who are not entitled to it, especially the information that may affect the Bank or its stakeholders both customer and the bank’s information whether the staff is still the Bank’s employees or not. The guidelines are listed below

  • Do not corrupt by using the disclosed personal or business information, including their account movements, for the staff’s own exploitation or others’
  • Do not have a conversation with or talk to parties who are not relevant or other financial institutions’ employees about the Bank’s confidential information that may affect the Bank’s business competition.
  • Do not reveal information without verifying whether the person to whom the information is revealed is entitled to see such information or not.
  • Be aware when using email. Where possible, try not to use large distribution lists when communicating through the E-mail channels, internal or external to avoid improper information leakage.

3. Insider Trading

The staff must not exploit the Bank’s internal information for their own benefits or others to ensure the fairness of stakeholders especially on insider trading. Some guidelines are:

  • Must not use unpublished price sensitive information obtained from their work to buy or sell, or persuade others to buy or sell, securities of the Bank or of the customers’ companies for their own benefits or others’
  • Strictly comply with the Bank’s policy on insider information, regulations on employees’ sale/purchase and investment in the Bank’s securities and other relevant regulations.

4. Conflict of Interest and Abuse of Position

Conflict of interest means any activities that may set the interests of the employee (and their families/relatives/friends) against the interests of TMBThanachart. TMBThanachart 's interests should always prevail. Such conflicts may influence decision-making, hinder or restrain the Bank's optimal benefits and interests. Some guidelines are:

  • Immediately report to the supervisor if their position or responsibility may favor themselves, their family, relatives or acquaintances. Even if such position does not favor the employee or related persons, this situation should also be reported so there is transparency, and no potential conflict identified after the event.
  • In case the Bank will make transaction with business to which the staff or their family members relate, and in case the staff are in the position to acknowledge and involve with approval process of such transaction, the staff must disclose the relations to the Bank.
  • Do not exercise authority of the staff’s positions and responsibilities to favor themselves, their family, relatives or acquaintances, for examples, claiming benefits or position in the customers’ companies, borrowing from the customers, facilitating the customers’ business by violating the Bank’s regulations or not monitoring the customers who do not honor the Bank’s conditions.
  • Do not give staff’s own accounts to other people, especially to customers, to make their financial transactions (deposit, withdrawal, payment, transfer, etc.) that is not related your own transactions. It may cause the bank’s loss.

5. Offering or Accepting Gifts/ Giving or Accepting Entertainments from Others

Offering or accepting gifts or other benefits and giving or accepting entertainments are allowed but in the proper manner without having any form of influence over the Bank’s decision-making. The staff are prohibited to offer or accept bribe. Some guidelines are:

  • Do not accept any gift in forms of cash or equivalent cash such as gift cheque, cheque or other valuable gifts from others.
  • Do not accept any gift or entertainment from others or accept any other wrongful special offer with the intention to persuade the staff to perform or neglect their duty or by other means that may cause relaxation in business agreement which deviates from the Bank’s conditions.

6. Work outside the Bank

The staff are permitted to work outside the working hours but must not be unlawful, immoral, or cause conflict of interest or damage the Bank’s image or reputation. Such work must also not exploit the Bank’s name, trademark, logo, information or assets. Some guidelines are:

  • Senior Executives (as determined by the Bank) must report to the Bank their shareholding or directorship in other business or company including their part in business receiving benefits as per the Bank’s regulations.
  • ไCannot be a full-time or temporary employee in other organizations or companies which affect the working time at the Bank.

7. Internal and external Communications and Activities

At TMBThanachart, we are committed to open communications and empowering individuals to share ideas constructively. However, we must always be careful when communicating with each other or with our stakeholders especially in the form of ALL electronic channels including E-mail, instant messaging, online chats, blogs or posts on social networking sites. Some guidelines are:

  • Communicate through internal and external channels, verbal, written or electric channels in an objective and professional manner.
  • The staff who participate in activities of national/local organizations or have direct or indirect roles in political activities must inform such organizations that their participation is personal and not on behalf of the Bank. They must also report to the Bank before participating in any activities.
  • Be aware of non-productive personal verbal communication especially those that are considered speculations, “gossip” or “rumors” can damage others or our reputation. This can create conflict and violate people’s right.
  • Be aware that information share through E-mail and social networking sites (such as Facebook or Twitter, etc.) can be far-reaching, permanent and have a negative or damaging impact on selves, our bank and our stakeholders.
  • Do not use the Bank’s confidential information, unless being permitted by the Bank while being guest speakers or lecturers or writing articles published for the general public via printing or electronics media. By expressing any opinions in such articles, the staff must clarify that these are personal opinions, not the Bank’s.

8. The Brand

Our brand philosophy “Make REAL Change” extends beyond our logo, name, color or slogan — it’s the entire experience that our customers or the public have with our bank, including our reputation and the products or services which we offer. It is a promise to our customers, and all employees always have the responsibility to represent the brand. Some guidelines are:

  • Convey the brand effectively through ourselves, our products and services at all customer touch points, whether it is in verbal or written context.
  • Strictly follow guideline according to the TMBThanachart Corporate Identity manual, applicable to employees whose functions require to the use of our corporate logo, slogan
  • Do not use the bank’s logo, slogan or other corporate identity related matters in any material or events prior to written approval by Corporate Brand and Communications.
  • Report in case of the misuse of brand.

9. Compliance with Laws and the Bank’s Regulations

The Bank is a financial institution under the supervision of regulatory agencies. There are many laws and regulations that the Bank has to comply with for fairness to stakeholders and society. Likewise, the Bank’s staff must follow laws and the Bank’s regulations to ensure that the operations are in line with laws, rules and regulations of the Bank. Some guidelines are:

  • Regularly acquire knowledge of laws, regulatory requirements, the Bank’s policies and regulations that relate to the staff and correctly comply with such rules and regulations.
  • Be responsible for your own action with no excuse of not knowing of laws rules and regulations.
  • Be cautious when working especially client facing employee such as strictly follow Due Diligence (CDD) and Know Your Customer (KYC) guideline when performing any transaction for customer

10. Care of the Bank’s Asset

The Bank’s asset means both tangible and non-tangible asset property such as movable property, immovable property, technology, academic knowledge, title deeds, patents, copyrights, branding as well as customers’ information, agreements, business plans, financial projection, human resource information. Therefore, employee must yse the Bank’s asset for the optimum benefits focusing on information technology. Some guidelines are:

  • Information technology and communication equipment are provided to enhance the efficiency of business operation. The staff must use the equipment correctly in accordance with the Bank’s policy on information technology as well as protect and monitor the information from being stolen or revealed without permission.
  • Keep the password confidential and not let others use the password to access the Bank’s information systems.
  • Do not install software without the Bank’s permission; or download, store or distribute inappropriate texts via computer system.
  • Do not connect unauthorized equipment with the Bank’s computer or computer network system.

11. Inappropriate Behavior and Violation of Individual Rights

The staff have to work with many people. Treating each other with politeness, respect and honor will enhance good work environment. Therefore, all staff should behave in a respectful manner to the colleagues, not behave inappropriately or violate individual right of other person such as sexual harassment in the workplace. Some guidelines are:

  • Respect and give honor to others. Be concerned for others’ feelings. Help the Bank to observe the employees’ behaviors and report any inappropriate behavior of any staff to the Bank.
  • Do not bring alcoholic beverages into the Bank or drink alcoholic beverages during working hours, except for occasional party in the Bank that requires alcoholic beverages upon the permission of Head of the unit owning such party.
  • Take any kind of gamble in the Bank both in and out of the working hours.
  • Violate individual rights of other person such as physical contact, inappropriate verbal behavior, and manner with sexual indication which is unwanted or disturbing to the recipient.
  • Do not commit any conduct that violates human rights regarding discrimination on grounds of the difference in origin, race, religion, language, age, education, gender or disability. Discriminate others via verbal or non-verbal conduct because of the difference in origin, race, language, age, education, gender, disability, physical or health condition, personal status, economic or social standing.

12. Social Responsibility and Environmental Conservation

The Bank focuses on being an organization that helps communities, develop society and conserves environment by having responsibility to society and environment. The Bank contributes to the society, communities and environment without an aim of returns to improve the living quality of the community members and conserve environment. The staff should participate in and support the Bank’s projects or activities that are useful for society and environment. Some guidelines are:

  • Support voluntary activities FAI-FAH and participate in public service activities at both local and national levels as deemed appropriate.
  • Help each other to keep the workplace environment, communities and society in desirable condition and be a good citizen of such community.
  • Support and give opportunity to society, communities and the Bank’s stakeholders to participate in the Bank’s activities useful for society and environment.
  • Consume resources efficiently, save energy and reduce waste from work.