Service Delivery Manager Lead

**Work onsite at ttb bank, BTS Chatujak

Job Description

• Design high level architecture and overseas technical in squad
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint of squads under management
• Reporting on project progress and Facilitation of Stakeholder review meetings
• Support test creation/execution/Management when required
• Provide training to others on new solutions as needed with stakeholders during the visioning and concept development of a product
• Management of product backlog in terms of elaboration and grooming of items, making sure items are clear and understandable.
• Provide input and recommendations regarding hardware and capacity of channel systems to ensure future needs are met
• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
• Accountable to ensure that services under responsibility remains within target Service Levels (SLAs, uptime) and issues that may arise are promptly resolved with appropriate corrective and preventive action plans

Qualifications:

• Degree in Engineering, Computer Science, or related fields.
• 10 years of experience in software development and Architect design
• Knowledge of banking products or Banking / Financial Industry would be advantages.
• Good communication around issues and opportunities - get things done, make things happen
• Collaborating with business users and Building a personal relationship
• Analytical skills and the ability to see the connections between layers of business operations
• Ability to consult management and engineering teams with technical advice

Experience Skills:

• Agile Metrology
• Software Process Development Life Cycle (classic or agile methodology) and document life cycle management
• IT Architecture, IT Governance, Application, Digital Security, Data Management, Quality Assurance, Vendor Management and Cloud Computing
• Experience in Front Experience / Digital Platform such as internet / mobile banking application (iOS / Android)
• Experience in APIs, Middleware , Backend Integration
• Strong written & verbal command of English